Refund policy

Returns, Exchanges & Cancellations Policy

Thank you for shopping at Cultural Splash. We take pride in crafting premium, handcrafted footwear and fashion accessories. Because our products are meticulously handmade, we maintain a clear policy regarding returns, exchanges, and cancellations to ensure transparency and a seamless shopping experience.

1. General Overview & Eligibility
 Resolution Type: We offer Exchanges or Store Credit for eligible returns. Monetary refunds are issued exclusively for verified manufacturing defects or fulfillment errors.
 Eligible Window: Requests for exchanges or issues with your order must be reported within 7 days of delivery.

 Condition Requirements: Items must be completely unworn, unused, unwashed, and in original packaging with all tags, dust bags, and shoe boxes intact.
 Footwear Notice: Shoes must be tried on clean, carpeted surfaces to prevent scuffs or sole marks. Proof of purchase (order confirmation email or invoice) is required.

2. Non-Exchangeable & Non-Returnable Items

For hygiene, quality, and customization reasons, we cannot accept exchanges or returns for:
 Used products or worn footwear (showing marks, scuffs, or wear)
 Items damaged after delivery
 Size selection errors or change-of-mind/preference after purchase
 Custom-made, bespoke, or personalized orders
 Final sale, clearance, or promotional flash sale items

3. Damaged, Defective, or Incorrect Items

We inspect every order thoroughly. If your item arrives damaged, defective, or incorrect:
 Reporting Window: Contact us within 24–48 hours of delivery.
 Process: Email or DM customer support with your order number, clear photos, and a brief video showing the defect or issue.
 Resolution: Upon verification, we will arrange a replacement or issue a full store credit at zero additional cost to you. Cultural Splash covers all courier fees for verified internal errors.

4. Shipping Costs for Standard Exchanges

 Stock Availability: All exchanges are subject to inventory availability.
 Customer Responsibility: For size or style exchanges based on personal preference, the customer is responsible for both the return shipping cost to our center and the re-dispatch fee for the replacement item.

5. Order Cancellations & Advance Deposits Pre-Shipment Cancellation:

Orders may be canceled anytime prior to dispatch. Pre-paid orders will receive a full refund or store credit.

 Cash on Delivery (COD) Deposit: A non-refundable Rs. 350 advance deposit is required to confirm all COD orders.
 Post-Shipment / Refused Delivery: Once an order is shipped, it cannot be canceled. If a delivery is refused at the doorstep or canceled after dispatch, the Rs. 350 deposit will be forfeited to cover non-recoverable courier and handling fees.

6. How to Initiate an Exchange

1 Contact Support: Message us via Email or Instagram DM with your full name, order number, and requested size/reason.
2 Receive Approval: Our team will review your request and provide the return address and dispatch instructions.
3 Ship Item: Pack the item securely in its original packaging and dispatch it via a trackable local courier service.

Contact Us
Have questions or need assistance with your order? Reach out to our team:
 Website: culturalsplash.com
 Instagram: @CulturalSplash
 Email: Culturalsplash@yahoo.com